Support

Existing Customers – 24/7 Global Support: +1-631-457-1238; support@globecomm.com

Business Inquires: +1-888-231-9800

Customers first. Customer first is the core of our value. From concept through implementation and ongoing reliable operation, the customer experience is at the forefront of our approach. Our operations teams provide the on-going support with the zeal of customer first in everything we do.

Our 24/7 event & incident management coordinators are centralized at our corporate headquarters whose focus is to mitigate any potential service interruptions. Our centralized level 1 team can instantly access subject matters experts to ensure service levels are always met and your advocacy of Globecomm is never challenged.

Support teams are organized in a tiered manner with all core disciplines on-site at our facilities across the globe, available 24/7/365 to deliver the highest level of services across all verticals and all services we provide.

Globecomm’s service delivery is modeled to ITIL®

On-line Customer Tools

Many tools are made available to our customers to provide them instant access to their network dashboard as well as an integral part of our incident resolution process. The following links are made available to existing customers to access their authorized tools.

Incident Management Access
Solarwinds® Access
Globecomm VSAT Access
Cirrus Access

Need More Information?
Contact your nearest Globecomm office.